You can create a new user account by hovering over "my account" at the top of the homepage. A flyout window will appear. Simply click on the "create an account" button at the bottom of the flyout window. Alternately, you can click on "my account" and a new page will open, in which you can follow the link to "create an account". All you need to create a user account is your title, name, email address, and a personal password. You can change and edit your personal information at any time. This information is confidential and will not be passed on to third parties.

To change your personal information simply log-in to your user account. You can view all of your information by clicking on "my account information". You can edit your personal information by clicking on "account information".

You can change your password by hovering over "my account" at the top of the homepage, or by clicking on "my account". Then click on "did you forget your password?" and enter your email address. You will receive an email shortly after doing so with your new user details. Log in using the user details that have just been sent to you making sure to pay attention to the correct spelling. Once you're logged in you can change your password by clicking on "my account information" in the "my overview" menu.

You can always order as a guest , without creating a user account. Once you're ready to checkout, you will be forwarded to the sign in page. Simply choose the option "proceed without login". Once you have entered your shipping and billing address information and your payment method you will be asked to "confirm" your order. You can choose to uncheck the box marked "create a user account using my personal information" before confirming and completing the order.

To pay for your order on www.latterhair.com, follow the steps below:

1) Select the hair items you would like to order and click the "Buy Now" button.

2) Fill in the address information and choose the shipping method and payment method on the checkout page, then click the "Place Order" button.

3) Go to the payment platform to complete the payment.

The purchasing process on our website is: Buy Now > Checkout > Confirm > Payment. When you are in the process of Checkout or Confirm, you can apply the coupon code if you have one, and please note that only one coupon code is allowed for one order.

I have bought something but seen it at a different price on your website.

As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers.

It's our general view not to refund the difference.

Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.

Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees. Additional charges for customs clearance must be fulfilled by the recipient. Customs policies vary widely, the customs duty is determined by the custom of your country, and it is uncertain to know how much about it, you should contact your local customs office for more information.

Yes, we only sell high quality 100% human virgin hair.

Our Stock Size is Medium cap which is 22.5 inches, and we have the combs and elastic band or adjustable straps inside to help fit the head. Kindly Reminder:

For full Lace Wig and 360 Lace Wig: The size of our full lace wigs and 360 lace wigs could not be changed.

For U-part Wig and Headband Wig: The cap size of U-part wigs and headband wigs could not be changed, but the U-part wig’s top is empty so you can adjust the wig according to your head size, and the headband wig’s cap can be available with adjustable strap, elastic velcro snapping design wig with 5 Clips, which can fit all head sizes perfectly, cap can be available with adjustable strap.

1)Small Size is 21.5 inches, Large Size is 23.5 inches, you should know your own size and make a suitable decision.

2)If you change to those special cap sizes, you may need to wait about another extra 5-10 days. Would you like to wait? If you can wait and you want to ask for the small/big cap, please remember to leave the comments about it when you check out or send emails to us. Customer service email: [email protected].

3)It will be charged extra $10 for making the special cap size for you.

Yes, The lace of our wigs are slightly bleached under the condition that the hair would not shed, if you need more bleaching, we advise to find a professional hairstylist to help.

Yes, all of our wigs come slightly pre plucked, you can customize it to your liking once you receive it.

Yes. Our hairs are 100% human virgin hair and all our natural color hair can be dyed or bleached to #27, as a general rule it is easier to darken the hair than to lighter the hair. We do suggest getting a professional opinion by an experienced colorist and having your hairdresser dye the hair as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. We would advise for a one clip weft to be tested prior to coloring or restyling the full set to make sure the resulting shade is what you anticipate.

Note: Any dyeing and bleaching is done at the customer's own discretion and we cannot be held accountable if the results do not come out as intended.

Normally the weight of 1 bundle is 95g-105g,we suggest you to take 3-4 bundles for a full head,Especially for the length from 20inch to 30inch, 4 bundles are necessary.

We accept the following payment methods: Paypal, Credit Cards (Visa Card, MasterCard, and American Express), Klarna, Western Union, Moneygram.

If you have any payment problems, please contact with us: [email protected].

Yes, Now we support PayPal Pay later and Klarna payment.

It is not necessary to have a PayPal account to order, you can pay with Credit/Debit Card directly. When you check out, please click paypal button, then you can choose the "Pay with Credit Card" on pop-up payment page.

Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to card declined when paying.

So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined.

When your card is declined, you can call your bank for the problem. Or you can try another card.

If you still have problems, please send an email to us: [email protected].

If your payment for an order has failed, please check it is not due to the following situations:

1) Card security code failed, Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

2) Insufficient fund, If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.

3) Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.

4) Exceed limit, Please make sure the order amount does not exceed your credit card limit,or the payment is unable to go through smoothly.

We are sure that our website is legal, which has been certified by the card organization. So please don’t worry about that. Your payment information is kept by your bank or card organization, but not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential.

Yes, we can send you the invoice via Paypal Or Klarna if you need, just feel free to contact us via email: [email protected].

Generally, your package will be shipped within 24 hours after order confirm (except Weekends and Holiday). However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.

We use DHL, FedEx, USPS, GES, TNT, DPEX or UPS. Generally, the package will be delivered within 3-7 business days to most countries once shipped out. The time you receive your order will depend on many factors, such as the shipping method and the location of the shipping address. Please be aware of that bad weathers, pandemic may cause the shipping delays sometimes. Once your order has shipped out, you will receive the tracking number by email.

1-2 day expedite shipping is available for USA orders if the hair you want is in stock in our US warehouse. Please contact us to confirm it before you order. Our Customer service email: [email protected].

Most express companies are weekend off. If the package has been arrived your city, you can go to the local sites to pick it up.

Generally, we can ship to most of the countries and regions worldwide, but individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it, you need to provide a new address.

We don't accept PO.box (including FPO or APO) as the shipping address, because the Express(DHL/FedEx/UPS/USPS/GES/TNT) can't deliver and we only accept the physical address as shipping address.

1) Open the Web page, click on the "sign in".

2) Enter into the information page of need registration: You need fill out your name, mailbox address and password.

3) Click “submit” the specified page appears, you need to improve your information.

Go to sign in page and click forget password. We will quickly email you a link to reset your password, if you don't get the email, please check your spam email at first. If still no email, please feel free to contact customer service, we can help reset your password.

Please be aware of that you need to be registered to earn and spend Reward Points. Sign in your account and you can check your reward points at “My Reward Points” Section. For more details, please check our reward points page.

Method 1: Log into “MY ACCOUNT” to view the status of your order Track your shipment by using the tracking number provided to you once your items have been shipped. You cannot track your order before it has been shipped. If you don’t know what your tracking number is or if you’re having difficulty tracking your package, please feel free to contact our customer service department for assistance.

Method 2: You can use your order number or shipment number to track your order though our Track Order page.

Once the package has been shipped out, we will email you the tracking number, you can check the status. If not, please feel free to contact our customer service: [email protected], we will help you to check it.

If it shows abnormality or pending in short time, that maybe normal transport state. If it lasts a long time( over 1 day), you can call the DHL/FedEx/UPS/USPS/TNT to ask about what is going on about it. Or you can send us the Email to [email protected], we will help you out.

If you are not at home, you can ask your family and neighbors to sign for it for you, or you can contact the local express customer service and reschedule with them to deliver your package, or you can choose to pick up the package yourself. In order for you to successfully receive the package, we recommend that you sign for it yourself, after you applied the service without signature, if the package is lost or stolen, we do not take any responsibility.

Once that happens, it means someone has signed the package for you. It may be your neighbor or family and friends, It is also possible that the courier drop your package around your house. Please confirm it first. If not, please contact the express company first to tell them your situation and let them help you find the package, and please ask them as many details as possible, whch is important to find the package later.

Our free gifts are randomly sent, if there is a free gift you want, you can leave a message when you place an order, or contact us.

Because each package has a weight limit, we will follow up the weight of the package to determine whether to pack it in a pink box, if you want a pink Latter box, you can leave a comment or contact us when you place an order.

We offer 15 days no reason return if the hair is in its original state. For more details please check our return policy / exchange policy page.

A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

We do not accept the refusal without any reasons. If you refuse to sign the package and lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest that customers contact us within 24 hours via email before shipping if they have any problems (such as place the wrong order/ want to cancel /want to exchange), so that we can help you to solve it timely.

The Help & FAQs Service covers the most common customer questions, and it will help you find a better solution. If didn't find the one you're looking for, or still need help, contact us now by:

WhatsApp: +86 185 2333 0070

Email: [email protected]