Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality virgin hair. Our hair is beautiful and unique, just like you!

Since we only supply unprocessed virgin hair it comes in natural shades of 1B (Off Black). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! (Recommended to be done by a professional stylist). Refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color!

Our business hours are Monday through Friday from 8:00 am to 6:00 pm (GMT+08:00). Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected at checkout.

If any product is out of stock, it will be shown as “sold out” and you will not be able to purchase that product. However you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, the notification is a courtesy to let you know your product is back in stock. Please note: Prices, specifications, and availability of products are subject to change without notice.

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you! If you have received any product that is defective you must contact us within 15 business days of receipt of the merchandise. We will address the quality issue at once. A customer service Representative will provide the customer with mailing instructions for the return of all of the product in question. Customers will be responsible for paying costs associated with returning the item to the Latter Hair Distribution Center. If Latter Hair verifies and agrees that the product is defective in any way, Latter Hair will then exchange or replace the item. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Latter Hair will cover the cost of shipping the exchanged/new item back to the customer. If Latter Hair does not validate the product defect issue, we will return the item in question to the customer at our expense without an exchange of product. However we will not accept any product that has been altered in any way.

All Express Shipments Require a Signature.

For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of DHL/Fedex. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust DHL/Fedex to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at: [email protected] or call +86 185 2333 0070.

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, zipcode, etc.) needed to deliver your package. Your order will be shipped via DHL/Fedex to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed extra fee DHL/Fedex charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

LOST SHIPMENTS

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us immediately. We will contact DHL/Fedex/UPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 3-8 business days. If it is determined that your shipment has been lost a replacement will be sent pending investigation of the situation. Latter Hair will not resend or refund a package that shows DELIVERED on DHL/Fedex/UPS tracking.

Latter Hair reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

Images of people or places displayed on the Latter Hair site are either the property of, or used with permission by, Latter Hair Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Latter Hair site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Latter Hair on this site may be the subject of other intellectual property rights owned by Latter Hair Any such right that is not expressly licensed hereunder is reserved by Latter Hair.

Latter Hair Company, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Latter Hair Company will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Latter Hair Company is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Latter Hair Company is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

With the exception of your personal information, any communication or material you send to the Latter Hair site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Latter Hair   site may be used by Latter Hair for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Latter Hair you irrevocably transfer and assign to Latter Hair and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Latter Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Latter Hair   site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.

Latter Hair reserves the right to cancel or change any program without notice at any time.

Note: If you need further clarification about our Terms and Conditions or have general questions please call or email us.